Yes

No

A crisis management handbook with handling procedures and clear role distribution is necessary.

Several persons can be involved in a crisis.

Persons involved in a crisis are not at the same site at the same time.

Depending on the kind of issue case the crisis team should be different.

Training and crisis simulation are necessary to be prepared in case of serious disruptive event and escalation.

Incident Relevant information regarding incident and issue cases should be collected centrally.

Decisions have to be token from the crisis team leader involving experts.

Distributed tasks and their advancement should be monitored centralized.

Workflow for publication of information must be clearly defined and automatically checked.